Privacy policy
1 INTRODUCTION
(a) This document sets out the privacy policy of NOSIVA PTY LTD ABN 34 160 133 219, referred to in this privacy policy as NOSIVA, we, us or our.
(b) In this privacy policy, Website means our website at www.nosiva.com.au and any other website we operate using the same domain name with a different extension. Account means an account created through the Website. Order means an order for products placed through the Website or otherwise with us.
(c) We take privacy seriously and are committed to handling personal information in a fair, transparent and secure way.
(d) By providing personal information to us, accessing our Website, creating an Account, placing an Order or communicating with us, you acknowledge that we may collect, store, use and disclose your personal information in accordance with this privacy policy.
(e) We may update this privacy policy from time to time by publishing an updated version on our Website.
(f) We encourage you to check our Website regularly to ensure that you are aware of our current privacy policy.
(g) Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.
2 TYPES OF PERSONAL INFORMATION WE COLLECT[A1]
(a) The personal information we collect may include:
(i) your name.
(ii) your mailing address, street address, delivery address and billing address.
(iii) your email address.
(iv) your telephone number and other contact details.
(v) your account registration details, including your username and account preferences.
(vi) information about your Order, including the Products you select, Product options, colours, materials, dimensions, specifications, installation requirements and delivery details.
(vii) information you provide to us in connection with quotes, enquiries, checklists, measurements, plans, drawings, designs, specifications, installation guides, site details or custom Product requests.
(viii) information about your business or personal circumstances, where relevant to an Order, quote, delivery, installation, warranty claim or customer service matter.
(ix) information in connection with surveys, questionnaires, promotions, reviews or feedback.
(x) information you provide when communicating with us by email, phone, SMS, social media, contact form, Website chat or other communication methods.
(xi) technical information collected when you use our Website, including your device identity and type, IP address, browser type, page view statistics, advertising data, cookie data, analytics data and standard web log information.
(xii) information about third parties where you provide that information to us, such as delivery recipients, site contacts, installers, builders, designers or other people involved in an Order.
(xiii) If you provide us with personal information about another person, you must ensure that you are authorised to do so and that the person has been made aware of the matters set out in this privacy policy.
(xiv) any other information you provide to us through our Website, online presence, checkout process, customer service channels or other dealings with us.
(b) We do not store your full credit card or payment card details. Payments are processed by third party payment providers, such as Shopify, PayPal or other payment providers. Those providers may collect and process payment information in accordance with their own terms and privacy policies.
(c) We may receive and store limited payment-related information, such as transaction references, payment status, invoice records, refund records, chargeback information and payment provider confirmations, but we do not store full credit card or payment card details.
3 PERSONAL INFORMATION OF MINORS[A2]
(a) Our Website and Products are not directed to individuals under 18 years of age.
(b) We do not knowingly collect personal information from individuals under 18 years of age.
(c) If you are under 18 years of age, you should only provide personal information to us with the involvement and consent of a parent or guardian.
(d) If we become aware that we have collected personal information from a person under 18 years of age without appropriate involvement from a parent or guardian, we may take reasonable steps to delete that information or obtain appropriate consent.
(e) A parent or guardian may contact us using the details below to request access to, correction of, or deletion of personal information relating to a person under 18 years of age.
4 HOW WE COLLECT PERSONAL INFORMATION[A3]
(a) We may collect personal information directly from you when you:
(i) access, browse or use our Website.
(ii) create an Account.
(iii) place an Order.
(iv) select Product options, colours, materials, dimensions or specifications.
(v) request a quote or make an enquiry.
(vi) provide plans, drawings, designs, measurements, site details, installation information or other information relating to a Product or project.
(vii) contact us through our Website, contact forms, email, telephone, SMS, social media, Website chat or other communication channels.
(viii) participate in a survey, questionnaire, promotion, review or feedback process.
(ix) subscribe to our mailing list or agree to receive marketing communications from us.
(x) interact with our Website, social media pages, content, advertising or online forms.
(xi) We may also collect personal information from third parties where reasonably necessary for our business, including from:
(xii) payment providers.
(xiii) website, ecommerce, analytics, advertising and marketing platforms.
(xiv) freight, courier and delivery providers.
(xv) manufacturers, suppliers, installers, builders, designers or other people involved in an Order, delivery, installation, warranty claim or customer service matter.
(xvi) other people who provide information to us on your behalf or in connection with an Order or enquiry.
(b) We may collect technical information when you use our Website or interact with our online content. This may occur through cookies, analytics tools, pixels, tags, web beacons and other tracking technologies.
(c) Cookies are small files stored on your browser, computer, mobile phone or other device. They help us operate the Website, remember preferences, understand Website traffic, improve customer experience, measure advertising performance and support marketing activities.
(d) You can disable cookies through your browser settings, although some parts of the Website may not function properly if cookies are disabled.
(e) We may use third party tools and platforms, including Shopify, payment providers, analytics providers, advertising platforms and social media platforms, to collect or process information about your use of the Website and our online content.
5 USE OF YOUR PERSONAL INFORMATION[A4]
(a) We may collect, use and disclose personal information for the following purposes:
(i) to provide Products, services, quotes, information and customer support to you.
(ii) to process, manage, confirm, vary, fulfil and deliver Orders.
(iii) to communicate with you about Products, Orders, quotes, enquiries, delivery, installation, warranties, returns, repairs, faults, complaints or customer service matters.
(iv) to provide information to our employees, contractors, manufacturers, suppliers, freight providers, delivery providers, installers, payment providers, website providers, marketing providers, professional advisers and other third parties where reasonably necessary for our business or to provide Products or services to you.
(v) to arrange freight, delivery, installation, product supply, warranty support, repairs, replacements or other order-related services.
(vi) to process payments, refunds, chargebacks and payment-related enquiries through third party payment providers.
(vii) to maintain records and carry out administrative, accounting, business, operational and internal management functions.
(viii) to improve our Products, Website, service offering, customer experience, marketing, advertising and business operations.
(ix) to personalise your Website experience, remember your preferences, measure Website traffic, analyse customer behaviour and improve Website functionality.
(x) to send you administrative messages, confirmations, reminders, notices, updates, security alerts and other information requested by you.
(xi) to send you marketing and promotional messages, including by email, SMS, social media, online advertising or other channels, where permitted by law.
(xii) to run promotions, surveys, questionnaires, reviews, feedback processes and similar activities.
(xiii) to comply with legal obligations, resolve disputes, investigate issues, respond to complaints, enforce our agreements and protect our rights, property and legitimate business interests.
(xiv) to consider and respond to employment, contractor, supplier or business enquiries.
(b) You can opt out of receiving direct marketing communications from us at any time by using the unsubscribe or opt-out function provided in the relevant communication, or by contacting us. We will take reasonable steps to action unsubscribe and opt-out requests within the time required by applicable law.
(c) We may disclose personal information to third party service providers and business partners located in Australia or overseas, including website, ecommerce, payment, freight, delivery, cloud hosting, analytics, advertising, marketing, manufacturer and supplier platforms or providers. The countries in which these third parties are located may vary from time to time depending on the providers we use.
(d) Where we disclose personal information to third parties, we will take reasonable steps to ensure the disclosure is appropriate and that personal information is handled consistently with this privacy policy and applicable law.
(e) Where required or made available through our Website, you may be able to manage cookie or tracking preferences through Website settings, browser settings or any cookie preference tool displayed on our Website.
6 AUTOMATED DECISION-MAKING[A5]
(a) We do not use automated systems to make decisions based solely on automated processing that are reasonably likely to significantly affect your rights or interests.
(b) We may use automated tools and systems to support ordinary business activities, including Website functionality, checkout processes, payment processing, fraud prevention, abandoned cart reminders, marketing, analytics and customer communications.
(c) Where these tools are used, they are used to help operate and improve our business, Website, Products and customer experience.
7 SECURITY
(a) We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
(b) We may use administrative, technical and organisational measures to protect personal information, including password protection, access controls, secure third party platforms and other reasonable security measures.
(c) Some personal information may be held or processed by third party platforms and providers, including ecommerce, payment, cloud, marketing, analytics, freight and delivery providers.
(d) While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure.
(e) We cannot guarantee the security of personal information transmitted to us or held by us or by third party providers.
(f) You are responsible for maintaining the confidentiality of any Account login details and for notifying us promptly if you suspect unauthorised access to your Account or personal information.
8 RETENTION OF PERSONAL INFORMATION
(a) We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide Products and services, manage Orders, comply with legal, accounting and tax obligations, resolve disputes, enforce our agreements and maintain business records.
(b) When personal information is no longer reasonably required, we may take reasonable steps to destroy, delete or de-identify it, subject to any legal, accounting, backup, archival or technical requirements.
9 LINKS
(a) Our Website may contain links to websites, platforms, tools, applications or resources operated by third parties.
(b) Those links are provided for convenience only and may not remain current or be maintained.
(c) We do not control third party websites, platforms, tools, applications or resources, and we are not responsible for their content, security, availability or privacy practices.
(d) Before providing personal information to a third party, you should review that third party’s privacy policy and terms.
10 REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
(a) You may contact us using the details below to request access to the personal information we hold about you.
(b) You may also contact us using the details below if you believe that any personal information we hold about you is inaccurate, incomplete, out of date or misleading.
(c) We may need to verify your identity before responding to an access or correction request.
(d) We will take reasonable steps to respond to access and correction requests within a reasonable timeframe.
(e) In some cases, we may be unable to provide access to all personal information we hold about you. If this happens, we will explain why, where it is reasonable and lawful for us to do so.
(f) If we agree that personal information we hold about you is inaccurate, incomplete, out of date or misleading, we will take reasonable steps to correct it.
11 COMPLAINTS
(a) If you wish to make a complaint about how we collect, use, disclose, store or handle your personal information, please contact us using the details below.
(b) When contacting us, please provide your name, contact details and a description of your complaint.
(c) We will take reasonable steps to investigate your complaint and respond within a reasonable timeframe.
(d) We may contact you for further information if we need it to investigate or respond to your complaint.
For further information about this privacy policy or our privacy practices, or to request access to or correction of your personal information, or to make a privacy complaint, please contact us using the details below:
Name: NOSIVA PTY LTD
Email: info@nosiva.com.au
Address Suite 542/44 Lakeview Drive, Scoresby 3179
This privacy policy was last updated on 29/05/2026
[A1]This clause is tailored to the business’s ecommerce and custom furniture workflow. It covers standard contact details, delivery information, account information, product selections, specifications, plans, drawings, measurements, installation details, warranty issues, marketing interactions and Website analytics.
The payment wording is deliberately limited. It says the business does not store full card details and that payment providers process payment information.
[A2]This should be included, but kept simple. The business does not knowingly target or collect information from minors, but the website does not verify age at checkout or account sign-up. This wording deals with that risk without overstating that the business conducts formal age or capacity assessments.
[A3]This clause has been tailored to the Shopify workflow, product selection process, quote/custom process, delivery process, marketing activity and use of third-party platforms. It also covers cookies, analytics, advertising and abandoned-cart style functionality without naming tools the client has not confirmed.
[A4]This clause is tailored to the business’s ecommerce workflow, including online ordering, order confirmation, product options, freight, delivery, installation, manufacturer support, warranties, payment providers, marketing and analytics.
The overseas disclosure wording is deliberately broad because the client does not yet know whether all providers are based in Australia. Shopify, PayPal, analytics platforms, advertising platforms and email/SMS marketing tools may involve overseas processing, so the policy should not promise Australia-only handling.
[A5]This wording assumes you do not use automated systems for significant decisions (from our discussion it does not seem as though you do but please let me know if this is wrong).
It still gives practical coverage for ordinary ecommerce automation, such as Shopify checkout functionality, payment processing, analytics, abandoned cart reminders and marketing tools.